Shipping policy
At TrainerOne, we work to make sure your order arrives on time and in good condition, in line with the legal and commercial standards that apply in each country.
Order Processing
All orders placed on this website are processed and prepared within a maximum of 4 business days from payment confirmation.
- Business days are Monday through Friday, excluding local and national holidays in Spain.
- If preparation is delayed for reasons beyond our control (such as strikes or logistics issues), we will tell you by email and you can choose to wait, change or cancel your order without penalty.
Shipping to the United States
Every order to the United States ships with tracking.
- Estimated delivery time: 9 business days after your order has been prepared.
- Estimated total time from purchase: up to 13 business days (up to 4 for processing and an estimated 9 for delivery).
- Delivery times are estimates. The carrier or customs can occasionally take longer.
- Once your order ships, you will receive a shipping confirmation email with your tracking number.
Shipping Rates
- Tracked US shipping: $6.99 on orders under $55
- Free tracked US shipping: on orders of $55 or more (the Season Kit ships free)
The shipping cost for your address is always shown at checkout before you pay. If you are ordering from outside the United States and your country is available at checkout, the rate for your address is shown there too.
Customs Duties and Taxes
Any customs duties, import taxes or local fees that apply in the destination country are the responsibility of the customer, unless otherwise stated at checkout.
If Your Order Is Delayed
If we cannot ship your order within the processing time stated above, we will email you before that time ends with a revised shipping date and the option to cancel your order for a full refund. If you choose to cancel, we will refund you promptly to your original payment method.
If we still cannot ship by the revised date, we will cancel your order and refund you in full, unless you tell us that you want to keep waiting.
Carriers
We work with trusted logistics providers. You cannot choose a specific carrier, but every order ships with tracking.
Delivery Address
You are responsible for providing a complete and accurate delivery address.
- We are not responsible for delays or losses caused by an incorrect address provided by the customer.
- If a package is returned to us because of an incorrect address or repeated failed delivery attempts, the customer is responsible for the new shipping costs needed to resend the order.
Undelivered or Lost Orders
If your order has not been delivered within 20 business days from the shipping date, please contact us at padeloneshopp@gmail.com to file a claim.
Once we have verified the issue with the carrier, we will offer you, at your choice:
- A replacement shipment at no additional cost
- A full refund of the order
This applies as long as no negligence on the part of the recipient is proven.
Peak Periods
During periods of high demand (such as Black Friday, the holidays or new product launches), delivery times may be longer. In those cases, we will clearly tell you about possible delays before checkout.
Contact
For any questions about shipping, delivery times or tracking:
Email: padeloneshopp@gmail.com